FAQ

1. Charge the wearable and turn it on.
2. Open realfit App and add device.
3. Confirm pairing on both sides.
1. Clean charging contacts and align the charger correctly.
2. Try another cable/adapter.
3. Contact support if charging still fails.
1. Open watch face gallery in the App.
2. Select and sync a face to the device.
3. Or long-press the watch screen if supported.
1. Charge for at least 30 minutes then retry power on.
2. Check raise-to-wake / touch wake settings.
3. Force restart according to the model guide.
1. Enable notification access for realfit App.
2. Choose which apps can push alerts.
3. Keep Bluetooth connected for timely delivery.
1. Follow the IP rating of your model; avoid hot water and saunas.
2. Rinse with fresh water after swimming if allowed, then dry.
3. Do not charge while wet.
1. Open device settings on the wearable or in the App.
2. Choose Reset / Restore factory settings.
3. Re-pair the device after reset.
1. Release the quick-release pin or buckle as designed for your model.
2. Attach the new strap until it clicks securely.
3. Avoid forcing incompatible third-party straps.