FAQ

1. Place both earphones into the charging case and keep the lid open.
2. Press and hold the charging case button for about 10 seconds until the indicator flashes.
3. Close the lid, wait a few seconds, then reopen and re-pair with your phone.
1. Place the earphones in the charging case, open the lid, and keep them powered on.
2. Press and hold the pairing button on the charging case (or touch area, depending on model) until the indicator flashes.
3. On your phone, open Bluetooth settings, select the realfit device name, and complete pairing.
1. Pair the earphones with the first device as usual.
2. Enter pairing mode again and connect the second device from its Bluetooth list.
3. Switch audio source from each device's Bluetooth menu when needed. (Three-device connection depends on model support.)
1. Make sure Bluetooth is enabled and the earphones have enough battery.
2. Forget/remove the previous Bluetooth record on your phone, then re-pair.
3. Reset the earphones and try pairing again near your phone.
1. Ensure the microphone mesh is clean and not blocked.
2. Move closer to your phone and avoid strong Wi-Fi interference.
3. Update firmware via the realfit App if available.
1. Place both earbuds in the case to sync, then take them out together.
2. Clean the charging contacts and ensure both buds charge normally.
3. Reset the earphones and re-pair if the issue continues.
1. Wipe the touch area dry and ensure nothing is covering the sensor.
2. Check and reconfigure touch settings in the realfit App.
3. Reset the earphones if touch still has no response.
1. Confirm ANC is enabled via touch control or the realfit App.
2. Wear the earphones with a snug seal (try different ear tip sizes).
3. Restart the earphones and phone, then test again.
1. Check the product specifications or the realfit App device page.
2. Enable wearing detection in App settings if the option is available.
3. Contact support with your exact model name for confirmation.
1. Clean the touch area and keep fingers dry.
2. Make sure touch control is not disabled in the App.
3. Reset and re-pair the earphones if the issue persists.