Welcome to the official realfit website! The official website of realfit is owned by Shenzhen DeepX Technology Co., Ltd. (registered address: Room 9A02, Block A, Xuesong Building, No. 52 Tairan Sixth Road, Tian'an Community, Shatou Subdistrict, Futian District, Shenzhen City) Development, operation, and promotion of its affiliated companies (hereinafter referred to as "us", "us", or "realfit"). During your use of our official website and services ("realfit website"), we may collect and use your personal information.
realfit respects and is committed to protecting your privacy. Through this Privacy Policy, we will explain to you the purpose, method, and scope of the realfit official website's collection and use of your personal information, your rights with respect to your personal information, and the security measures we take to protect your information.
[Special Note]
Please read this Privacy Policy carefully and familiarize yourself with our privacy practices before using the realfit official website or providing your personal information. Please confirm that you fully understand and agree to use our services. If you do not agree with any of the contents of this Privacy Policy, you should immediately stop using the Service. By using or continuing to use the realfit official website, you consent to our processing of your information in strict accordance with this Privacy Policy.
If you are under the age of 14 or a similar minimum age defined in the relevant jurisdiction, according to the law, you must read this Privacy Policy in the company of your legal guardian and make sure that you fully understand its content. You may use the realfit official website only after giving explicit consent to this Privacy Policy.
If you have any questions regarding this Privacy Policy, you may contact us through the contact information provided in the "Contact Us" section of this Privacy Policy. We will revise this Privacy Policy from time to time. When a material change is made to this Privacy Policy, we will inform you of the change through a push notification, a screen pop-up, or another similar method.
General Terms
How We Collect and Use Your Personal Information
We collect your personal information based on the principles of lawfulness, fairness, and necessity. In order to provide you with our services, to ensure normal operation and security of our services, and to improve and optimize our services, we will collect the information provided by you, authorized by you, or generated when you sign in to or use our services.
The information we collect depends on the products you use, the environment in which you interact with us, the choices you make, and the features you use. Please note that if you provide other people’s personal information to us, you must ensure that you have obtained their authorization (and separately have obtained their consent in the event of a special scenario).
This official website provides you with product content browsing, user experience improvement services, online customer service, user feedback, service outlets, and warranty inquiry services. You have the right to choose whether to provide the information we request. But for basic functions and services, if you do not provide personal information, we may not be able to provide you with genuine official website services, nor can we reply or solve your questions. For other functions or services, you can choose whether to agree to our collection of your personal information. If you do not agree, you may not be able to use the required additional features or services. However, this does not affect your use of basic functions or services.
Please note that we typically consider the region you choose when logging in for the first time as the actual location where the service is used and the jurisdiction where we comply with its laws and regulations, including those related to data protection.
We may collect the following types of information:
Product content browsing
We do not collect your personal information when you browse and search for various product information on our website.
User experience improvement services
When you use our official website, we need to collect your operational behavioral data, such as function usage statistics, site browsing data, and click behavior, in order to optimize product functions, improve our interface layout logic, develop new functions, make the web interface layout more intuitive, and make the functions easier to use.
Activity participation
If you choose to participate in our activities, including lucky dips or raffles, competitions, promotional or marketing activities (organized by us or our business partners), surveys, and user forums or blogs (hosted by us or our business partners), you may need to provide us with relevant personal information, such as your Account ID, nickname, name, mobile phone number, email address, and shipping address, album media files, and DUID (depending on the activity), in order for us to contact you and send you prizes. The above information is necessary personal information to participate in the event (if the event does not involve the distribution of physical prizes, we will not collect the delivery address), and refusal to provide this information will make you unable to participate in the event. In special circumstances, such as the distribution of prizes, you may be required to provide us with your identification and bank account details (we generally do not collect such information). When you check in or attend an event, we may need access to your photo album media files so that you can send images or video files for check-in or to participate in the events.
Online Customer Service
You can enjoy our online customer service through the "Online Customer Service" section in the bottom right corner of our official website, which includes both robot and human services. When providing customer support to you, based on the questions you have raised, we may request and collect order information (including recipient name, phone number, delivery address, order number, payment serial number, tracking number, email address, invoice number), chat records with your customer service, payment information, your name, gender, phone number, email address, address, photo album media files, and may record your conversations with our customer service so that we can provide you with customized customer service.
Feedback
When you submit your feedback to us through the “Contact realfit” section of this official website, we need to collect your contact information (mobile phone number or email address) so that we can contact you further about the content of your feedback. And if you want to contact us through the “Email Us”, we may collect your name, email address, order number, tracking number, your feedback and the uploaded attachment so that we can contact you by sending email.
We will use your personal information in strict accordance with the purposes described in this Privacy Policy, and your personal information will only be used for the purposes identified, stated, and authorized by you at the time of collection. If we want to use the information for other purposes not specified in this notice, we will seek your prior consent. If we want to use personal information which was collected for a specific purpose other than the above, we will also seek your prior consent. We will not provide personal information and behavioral data to third parties for use without the user’s consent.
Please note that we may work with third-party service providers to provide relevant functions or services. Such providers may receive and store some of your personal information. Such third parties will not use the information for any other purposes.
We may collect or use your personal information without your authorization or consent
You are fully aware that, in accordance with applicable laws, we do not require your authorization to collect and use your personal information in the following circumstances:
-
As necessary to enter into a contract at your request or to perform the contract to which you are a party;
-
As necessary for us to comply with a legal obligation or duty;
-
As necessary to respond to public health emergencies or to protect the life, health, and property of natural persons in emergencies;
-
The processing of personal information is within a reasonable scope and intended for news reports, public opinion supervision, and other similar tasks carried out in the public interest;
-
The personal information that we process has been made public by you or otherwise legally disclosed and is within a reasonable scope;
-
Other circumstances as stipulated by laws and regulations.
