realfit Warranty Policy

Warranty cover conditions

• The warranty period starts from the date of purchase. If the purchase date cannot be verified, the warranty period shall start from the manufacturing date of the product (as indicated on the product or packaging).
• When applying for warranty service, please present the original product packaging, accessories, and a valid purchase invoice / proof of purchase.
• During the warranty period, if a functional malfunction occurs under normal use, realfit will provide free maintenance and / or spare parts replacement in accordance with this policy.
• In the event of a dispute regarding whether a malfunction is covered, a third-party testing institution recognized by both parties may be engaged; the testing result shall be used as the basis for settlement.
• Where this service policy conflicts with applicable national laws and regulations, the relevant national laws and regulations shall prevail.

Warranty Exclusions

This warranty neither covers man-made damages nor any of the following conditions, however, paid repair services are available.

• The product has exceeded the stated warranty duration.
• The product has been repaired, modified, or disassembled by unauthorized personnel or service centers.
• The warranty seal / sticker is missing, damaged, or altered, or the product serial number cannot be identified.
• Natural wear and tear, including but not limited to scratches, fading, and aging of appearance parts during normal use.
• Damage caused by the use of non-realfit accessories, chargers, or components.
• Consumable or non-repairable accessories and parts (as defined by realfit).
• Damage caused by improper use, including dropping, liquid ingress, extreme temperature, or other abnormal operating conditions.
• Commitments made by unauthorized distributors, retailers, or third parties that are not officially provided by realfit.
• Valid proof of purchase cannot be provided, or the proof of purchase does not match the product.
• Products purchased overseas or outside the authorized sales region for which local warranty service is requested.